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Anthony Cerritos
Senior Customer Experience & CRM Leader specializing in support operations and BPO launches
Prosper WirelessCalifornia State University, San BernardinoLos Angeles, CA10 Years ExperienceSenior Level
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Experience
Sr. Customer Care Manager & TrainingProsper Wireless · Jan 2023 – Jan 2025
Director of Customer Experience & CRM ManagerTrubify · Mar 2021 – Jan 2023
Support Spend Operations Lead, Customer SupportAcorns · Aug 2018 – Jun 2020
Team Manager, Customer SupportAcorns
Resolution Specialists Team Manager, Viewer ExperienceHulu LLC · Dec 2014 – Aug 2018
Customer Care Escalation EngineerHulu LLC
Technical Support AdvocateHulu LLC
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Education
California State University, San Bernardinobachelor, Communications (2007)
Skills
LeadershipProcess ImprovementAnalyticsCommunicationPerformance ManagementTeam CoachingCRM StrategyCRM OptimizationCustomer ExperienceCustomer SupportCustomer RetentionSOP DevelopmentBusiness Process Outsourcing (BPO)Data-Driven Decision MakingStakeholder Collaboration
Languages
English
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