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Duy Nguyen

Junior IT Support Specialist and App Developer in Education

Lick-Wilmerding High SchoolSan Francisco State UniversitySan Francisco, CA4 Years ExperienceJunior LevelWorks On-Site

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About

IT helpdesk/support professional in an education environment with strong experience deploying software via MDM to faculty/staff and students, validating installs, and recommending practical workflow solutions (e.g., iPad PDF annotation to Google Drive). Comfortable troubleshooting live operational issues like A/V failures and copier outages, and motivated by improving real-world usability over flashy but poorly designed tools.

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Key Strengths

  • End-user needs assessment and solution recommendation
  • Hands-on user enablement (coaching users to perform tasks themselves)
  • Methodical troubleshooting under time pressure (A/V, copiers, browser issues)
  • Structured approach to integrations (compatibility review, test environment, iterative testing)
  • Collaborates/escalates effectively by delegating to teammates with appropriate access

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Experience

Helpdesk TechnicianLick-Wilmerding High School · Feb 2023 – Present
Leadership Development InternRippleMatch · Feb 2021 – Mar 2021internship
Retail Sales AssociateCary Lane · Oct 2018 – May 2019
Retail Sales Associate/Shift LeadMINISO · Apr 2018 – Jul 2018

Education

San Francisco State Universitybachelor, Computer Engineering (2021)

Languages

English

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Connect with Duy

Duy already has a relationship with Reval, so a warm intro from us gets a much better response than cold outreach.

Typically responds within 24 hours

Recommended

Already have an account?

Hire with Reval

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Our AI agents source, screen, and vet candidates for your open roles. Get qualified candidates within 48 hours.

$250one-time kickoff
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Duy NguyenJunior IT Support Specialist and App Developer in Education