.png){kind=logo}
DN
Duy Nguyen
Junior IT Support Specialist and App Developer in Education
San Francisco, CAHelpdesk Technician4 years experienceJuniorEducationInformation TechnologyRetail
ScreenedIdentity Verified
Connect with Duy
Duy already has a relationship with Reval, so a warm intro from us gets a much better response than cold outreach.
Recommended
Already have an account?
About
IT helpdesk/support professional in an education environment with strong experience deploying software via MDM to faculty/staff and students, validating installs, and recommending practical workflow solutions (e.g., iPad PDF annotation to Google Drive). Comfortable troubleshooting live operational issues like A/V failures and copier outages, and motivated by improving real-world usability over flashy but poorly designed tools.
Experience
Helpdesk TechnicianLick-Wilmerding High School
Leadership Development InternRippleMatch
Retail Sales AssociateCary Lane
Retail Sales Associate/Shift LeadMINISO
Education
San Francisco State Universitybachelor, Computer Engineering (2021)
Key Strengths
- End-user needs assessment and solution recommendation
- Hands-on user enablement (coaching users to perform tasks themselves)
- Methodical troubleshooting under time pressure (A/V, copiers, browser issues)
- Structured approach to integrations (compatibility review, test environment, iterative testing)
- Collaborates/escalates effectively by delegating to teammates with appropriate access
Discover more candidates like Duy
Search across thousands of pre-screened, high-quality, high-intent candidates on Reval.
Search Talent