Vetted Customer Service Professionals

Jon Cross

Screened

Executive Operations & Product Leader specializing in Ads, customer experience, and go-to-market

Saratoga, CA21y exp

“COO of Greenopia (pre-seed, pre-revenue) who has built the company’s operational foundation over the past 18 months—supporting fundraising, SEC/crowdfunding setup, and coordinating app and self-serve business onboarding/assessment systems. Brings a metrics-driven operating approach (OKRs, balancing metrics/unit economics) and has advised other startups (e.g., sports betting) to refocus effort on the highest-value customer segments.”

“Operations leader/advisor experienced in bringing structure to early-stage/growing companies by connecting Vision-Mission-Strategy to execution via roadmaps, accountability, and KPI scorecards with defined operating cadences. Demonstrated measurable impact by redesigning sales compensation around margin by product/retailer, improving profitability by 4 points within six months, and has reported directly to founders/CEOs with sales and finance backgrounds.”

“Former COO at a venture firm who founded a consultancy/startup serving luxury apparel and accessories brands, with current paying clients acquired through her executive network. Focuses on operational and business strategy for luxury brands of African descent and runs end-to-end product development and sourcing across NYC/China with supplier links to Turkey and India; previously built a book of business at Morgan Stanley and advised startups.”

“Fintech product builder focused on AI-native opportunities; recently helped their company operationalize LLMs in customer service and bank ops by creating systems to continuously improve prompts and evaluations. Also drove growth by identifying hooks in a major American retailer distribution channel and integrating into the retailer’s payment flows to become a key part of the user funnel.”

“Senior public sector sales executive with a strong track record selling SaaS licensing and permitting solutions to state and local governments. Most notably grew Accela from $25M to $100M in four years with 90%+ retention and personally led a complex $10M statewide Oregon deal featuring a custom multi-jurisdiction pricing model. Brings deep expertise in government procurement, RFP influence, forecasting discipline, and building high-performing regional sales teams.”

“Operations leader/advisor focused on rapid, data-driven optimization and scalable org/process design. Has rebuilt internal structures, automated and streamlined customer-journey workflows, and delivered measurable cycle-time improvements (cut onboarding from 90–120 days to under 30). Previously built a new operations team that scaled to over $4M in revenue and frequently mentors non-operations executives using tailored, practical coaching.”

Mirko Richter

Screened

Director-level Product Leader specializing in AI platforms and FinTech

Yorktown Heights, NY19y exp

“Product leader with rare breadth across Amazon-scale operations and applied AI. They led the first profitable same-day delivery launch for Amazon in Spain and Italy, later built AI products including a voice agent that replaced 200 humans and cut CAC by 60%, and have direct edtech experience at Nerdy/Varsity Tutors focused on AI that amplifies human tutoring rather than replacing it.”

Esther Hong

Screened

Director-level program and operations leader specializing in financial services and marketing

New York, NY27y exp

“Strategic operations leader and PMP-certified program manager with 20+ years across Morgan Stanley, Citibank, Fidelity, and Gartner, operating at the intersection of strategy and execution in complex matrixed environments. She stands out for leading large-scale operational transformation, including AI integration into global marketing workflows and a productivity task force that freed up 40% of associate time through workflow redesign, automation, and capacity optimization.”