Vetted Customer Service Professionals

Jon Cross

Screened

Executive Operations & Product Leader specializing in Ads, customer experience, and go-to-market

Saratoga, CA21y exp

“COO of Greenopia (pre-seed, pre-revenue) who has built the company’s operational foundation over the past 18 months—supporting fundraising, SEC/crowdfunding setup, and coordinating app and self-serve business onboarding/assessment systems. Brings a metrics-driven operating approach (OKRs, balancing metrics/unit economics) and has advised other startups (e.g., sports betting) to refocus effort on the highest-value customer segments.”

“Operations leader/advisor experienced in bringing structure to early-stage/growing companies by connecting Vision-Mission-Strategy to execution via roadmaps, accountability, and KPI scorecards with defined operating cadences. Demonstrated measurable impact by redesigning sales compensation around margin by product/retailer, improving profitability by 4 points within six months, and has reported directly to founders/CEOs with sales and finance backgrounds.”

“Former COO at a venture firm who founded a consultancy/startup serving luxury apparel and accessories brands, with current paying clients acquired through her executive network. Focuses on operational and business strategy for luxury brands of African descent and runs end-to-end product development and sourcing across NYC/China with supplier links to Turkey and India; previously built a book of business at Morgan Stanley and advised startups.”

“Fintech product builder focused on AI-native opportunities; recently helped their company operationalize LLMs in customer service and bank ops by creating systems to continuously improve prompts and evaluations. Also drove growth by identifying hooks in a major American retailer distribution channel and integrating into the retailer’s payment flows to become a key part of the user funnel.”

“Operations leader/advisor focused on rapid, data-driven optimization and scalable org/process design. Has rebuilt internal structures, automated and streamlined customer-journey workflows, and delivered measurable cycle-time improvements (cut onboarding from 90–120 days to under 30). Previously built a new operations team that scaled to over $4M in revenue and frequently mentors non-operations executives using tailored, practical coaching.”

“Product-focused operator with ~20 years experience helping both large companies and newer market entrants launch successful products, with a strong emphasis on disciplined product-market fit in emerging markets. Has personal investing exposure as an LP in two private funds and is researching seed-stage angel investing, and is motivated to found a consumer/software venture built with lean execution and clear defensibility.”

“Operations-focused executive and management consultant who has led operational buildouts across sectors: first CEO at a founder-led company, COO of a large nonprofit food bank, and co-founder of a 501(c)(3) that has run for over a decade serving thousands of at-risk children. Brings a structured, metrics-informed approach (process mapping, financial alignment, benchmarking, SWOT) and coaches leaders to connect vision and strategy to scalable operational execution.”

“Performance marketer with hands-on ownership of a high-spend ($50K+/month+) financial services account running integrated campaigns across paid search, paid social, and programmatic (Google/Microsoft, Meta, TikTok, DV360, The Trade Desk, Amazon Ads, and more). Experienced driving new account openings against cost-per-open targets through audience/creative testing, sequential messaging and influencer-led upper funnel, and rigorous tracking/measurement in a highly regulated environment.”