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John Mattson
Executive product leader specializing in AI, SaaS, cloud, security, and digital identity
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About
Veteran product leader with major enterprise impact across Cisco and Oracle NetSuite, including leading a broadband platform that grew to over $1B in annual revenue and driving AI/ML initiatives that doubled ARR. Particularly strong in customer-informed product strategy, cross-functional alignment, service model redesign, and human-centered AI applications.
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Key Strengths
- Led a Cisco broadband routing/connectivity platform from ideation to launch and scaled it to $1B+ annual revenue within 4 years
- Strong end-to-end product leadership across roadmap, prototyping, launch, iterations, and product line extensions
- Deep customer-driven product development, including direct engagement with customer visionaries and thought leaders
- Effective engineering alignment through direct customer exposure, whiteboard sessions, and MVP prioritization
- Skilled at navigating technical risk aversion and resolving architecture trade-offs through collaborative decision-making
- Applied ML to cloud operations at Oracle NetSuite, improving throughput and transaction speed
- Doubled ARR and increased customer satisfaction scores by 50% through AI/ML-enabled service improvements
- Early adopter of agentic AI for personalized customer service, onboarding, and retention workflows
- Strong operational and UX judgment, redesigning service delivery from one-size-fits-all to tiered, customized experiences
- Experienced in large-scale organizational change and stakeholder buy-in across senior leadership and cross-functional teams
- People developer who turned an overlooked mid-level manager into a promoted high performer and team leader
- Clear human-centered AI philosophy focused on augmentation, oversight, and responsible use
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