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Kanna Rajagopal
Executive Engineering Leader specializing in cloud services, distributed systems, and networking
Cupertino, CASenior Engineering Leader29 years experienceExecutiveCloud ComputingContact Center SoftwareDigital Advertising
ScreenedIdentity Verified
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About
Amazon engineering leader (15+ years) targeting Senior Manager/Director roles, with deep ownership of contact-center latency and reliability initiatives. Shipped a global production improvement cutting call latency 30–40% and led a complex Citrix SDK integration, including incident response and a backward-compatible rollout strategy to protect existing customers while enabling new features.
Experience
Senior Engineering LeaderAmazon / AWS
Director of SoftwareCumulus Networks (Acquired by NVIDIA)
Technical ManagerNuova Systems (acquired by Cisco Systems)
Technical LeaderMcData, Agilent, Wipro
Education
University Visvesvaraya College of Engineering (Bangalore University), Indiabachelor, Computer Science & Engineering (1997)
Key Strengths
- Led end-to-end global latency reduction project (30–40% improvement) from design through GA and operations
- Data-driven design decisions using real usage metrics to set connection/latency tradeoffs
- High engineering quality bar: >90% unit test coverage plus integration tests and multi-leader code reviews
- Strong operational ownership: monitoring metrics, handling hotfixes, and managing pre-prod to production rollouts
- Delivered ambiguous third-party integration via POC, gap analysis, stakeholder alignment, and customer/vendor collaboration
- Production incident leadership: detected error spike, rolled back quickly, and implemented backward-compatible dual-SDK bundling to isolate impact
- People leadership including coaching, pairing with senior mentors, and executing PIPs with defined goals/timelines
- Improved delivery speed with lightweight process (2x/week standups, Kanban/Asana tracking, two-person reviews, test automation emphasis)
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