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Kimmy Luk

Senior Customer Success & Solutions Manager specializing in B2B SaaS and e-commerce platforms

San Francisco, CASoftware Solution Manager, Account Manager10 years experienceSeniorSaaSE-commerceRetail
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Experience

Software Solution Manager, Account ManagerShoplazza
Project Manager (Project Based)Dotsolved
Product Manager, E-commerceNew Age Pet
E-commerce Business Operation ManagerFEB31HK

Education

University of San Franciscomaster, Business Administration (Project & Program Management)
University of Wollongongbachelor, Communication and Media Studies

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candidate@example.com(555) 123-4567LinkedIn Profile
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Languages

EnglishMandarinCantonese

Skills

Enterprise Customer SuccessSaaS Customer Lifecycle ManagementCustomer AdoptionPlatform UtilizationStrategic Account ManagementCustomer RetentionCustomer ExpansionStakeholder ManagementCross-Functional CollaborationProduct FeedbackProduct Roadmap InfluenceCustomer Usage AnalyticsData AnalysisSQLMicrosoft Excel