Kruti Bhatt

“Built and deployed a production AI/ML SRE copilot that uses RAG over real-time Splunk signals plus deployment/runbook data to generate grounded incident summaries and next steps, cutting time-to-contact by 30%. Treats the knowledge corpus like a production dataset (quality gates, semantic chunking, metadata enrichment) and runs golden-dataset automated evals to ensure reliability, while partnering closely with ops/support leaders through discovery sessions and metric-driven demos.”

“Customer-facing technical support/solutions professional with experience at Stripe and Intuit helping developers take payment API and webhook integrations from testing to production. Uses Datadog and AWS CloudWatch to diagnose real-time production issues (e.g., webhook signature validation errors causing retries/delays) and unblocks customer deployments through hands-on, developer-oriented guidance.”

“Infrastructure/operations engineer with enterprise-scale observability ownership across Linux plus exposure to Windows/AIX and AWS SaaS. Has led DR exercises and real incidents involving cross–data center traffic failover, with hands-on firewall policy management and automation (Chef/Ansible) for agent deployment and patching; experience includes Bank of America and Discover Financial Services.”