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Pranav Pansheriya
Mid-level Cloud Support Engineer specializing in AWS microservices and payments APIs
Anaheim, CACloud Support Engineer4 years experienceMid-LevelFinTechPaymentsSaaS
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About
Customer-facing technical support/solutions professional with experience at Stripe and Intuit helping developers take payment API and webhook integrations from testing to production. Uses Datadog and AWS CloudWatch to diagnose real-time production issues (e.g., webhook signature validation errors causing retries/delays) and unblocks customer deployments through hands-on, developer-oriented guidance.
Experience
Cloud Support EngineerStripe
Production Support EngineerIntuit
Cloud Support EngineerInfinite Infolab
Education
California State University, Fullertonmaster, Computer Science (2025)
Key Strengths
- Guided customers from sandbox/testing to stable production API deployments
- Strong production troubleshooting using logs/metrics (Datadog, CloudWatch) to isolate root cause
- Resolved payment workflow incidents by diagnosing webhook delays and signature validation/config issues
- Effective developer-facing technical guidance using hands-on demos (request/response flows, Postman, log walkthroughs)
- Cross-functional collaboration with account managers and customer success to unblock integrations and drive adoption
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