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Madhumita Nagle
Software Engineering Manager specializing in Alexa AI and large-scale distributed systems
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About
Engineering manager/player-coach in the Alexa media ecosystem who led delivery of a Tier-1 gateway service enabling third-party providers (e.g., Spotify/Pandora) to control playback across users’ Echo devices, driving 10–15% lifts in engagement metrics. Deep in API design, AWS infrastructure choices (EC2 vs Fargate), OAuth/LWA auth flows, and production rigor (security reviews, load testing, feature-gated dial-ups), with demonstrated incident ownership and operational automation wins.
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Key Strengths
- Led launch of Tier-1 gateway service exposing 8 APIs enabling 3P apps (e.g., Spotify/Pandora) to control media across Alexa devices
- Drove cross-team API design alignment and resolved nomenclature/contract conflicts via structured 1-pager and stakeholder syncs
- Strong execution on end-to-end delivery: infra selection (CoralRest, EC2), auth integration (LWA/OAuth), security review, testing, and production rollout behind API gateway
- Quality-focused engineering leadership: feature-branch workflow, pre-prod end-to-end testing evidence in CRs, and enforcing unit/integration test coverage
- Performance optimization mindset (introduced caching/memcache to reduce downstream calls and save ~10ms per request)
- Incident/reliability ownership: diagnosed and fixed Amazon Music playback initiation issue by implementing External Media Player workflow; validated via gamma testing, QA, feature gate, and 3-day dial-up
- Scoped ambiguous product work with tradeoffs (reduced scope from all providers to 2P due to legal ambiguity) and managed dependencies to ship
- Operational efficiency improvement: automated ~300 manual Q4 throttling config updates, reducing effort from ~3 days to ~2 hours
Reference Highlights
- Very effective manager
- Handles multiple projects in parallel
- Provides individualized attention to team members
- Strong technical understanding despite being less hands-on
- Leverages individual strengths when assigning work
- Accurate/considered scope estimation
- Proactively unblocks the team and resolves blockers
- Proactively manages external dependencies
- Challenges assumptions to improve solutions
- Thorough in covering scenarios and edge cases
- Improves solutions and eliminates unnecessary work
- Drives complex, long-running projects to delivery
- Delivered customer-facing outcomes with high customer satisfaction
- Strong ownership during incidents
- Ensures issues are understood, debugged, and fixed properly
- Approachable and enjoyable in 1:1s
- Proactive in noticing when someone needs help
- Effective at developing people; multiple promotions under her leadership
- Effective cross-team partner; viewed positively across teams
- Keeps meetings on topic and drives progress
- Reliable and someone others can count on
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