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Thazim Banu Shaffee
Engineering Manager specializing in payments, risk, and high-scale distributed systems
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About
Engineering leader/player-coach on a risk core transaction platform (payments/branded checkout) who led major migrations from a monolithic stack to microservices, including API contract redesign and performance improvements (reported ~500ms latency reduction). Experienced running high-stakes production incidents (upgrade-related outage/degradation) end-to-end with RCA and rollout-process changes, and has accelerated delivery via documentation/tooling (audit sign-off cycle reduced from ~3 sprints to ~1).
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Key Strengths
- Led monolith-to-microservices migrations for global payments/branded checkout on a risk transaction platform
- Performance improvement delivery (reported ~500ms latency reduction) with conversion-rate impact focus
- Strong technical leadership: owns design decisions, API contract changes, and rigorous review/testing gates (UT/EFT)
- Effective cross-functional alignment during reorg/scope conflicts using data-driven, business-impact framing
- Incident leadership under SLA pressure: handled degradation during upgrade (CPU spikes), rollback, RCA, and prevention via slow rollouts
- Improved delivery speed via lightweight process/tooling (audit sign-off reduced from ~3 sprints to ~1 sprint through mapping/tooling)
- People leadership with structured 1:1s, actionable coaching, and recognition mechanisms (bravo board)
Reference Highlights
- Led a critical risk platform supporting PayPal-branded payments and >$1T annual volume
- Delivered major latency improvement (p95 1400ms to 900ms)
- Removed hundreds of redundant service calls and DB queries per payment attempt
- Drove measurable business impact (checkout conversion increase, operational cost savings)
- Enabled major partners (Shopify, BigCommerce) with secure, cutting-edge fraud controls
- Highly recognized by risk and payment platform leadership
- Hands-on manager with strong code/design review involvement
- Thoughtful, intentional technical judgment in design decisions
- Strong player-coach; develops top talent and delegates ownership effectively
- Quickly unblocks teams and resolves conflicts
- Invests in long-term, durable process/solution improvements
- Strong end-to-end execution from ambiguous requirements to shipped outcomes
- Clear documentation of tradeoffs and decision process
- Excellent incident ownership; first responder and drives mitigation to completion
- Strong follow-through with postmortems and preventive actions
- Customer champion mindset
- Effective people manager; provides career feedback and coaching
- Proactively manages team morale and psychological health; addresses burnout
- Enabled significant growth of a senior engineer into a domain lead
- Strong cross-functional partnership and structured prioritization with Product/stakeholders
- Maintains regular stakeholder cadence and communicates prioritization outcomes clearly
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