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Mark Kemp
Director of Product Management specializing in FinTech and financial data platforms
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About
Product leader in financial services who has built both customer-facing and internal AI-enabled products, including an award-nominated retirement plan platform that drove submissions from 40% to 98% in good order and unlocked a $10M revenue stream. Also built product process and team structure from the ground up at Consero, with experience applying AI/LLMs to workflow automation and reporting in complex, data-heavy environments.
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Key Strengths
- Led end-to-end retirement plan product build that improved good-order submissions from 40% to 98%
- Created a new $10M revenue stream by enabling retirement-plan-focused advisor growth
- Strong roadmap prioritization focused on early user-visible value and sprint-by-sprint iteration
- User-centered UX judgment that reduced plan entry time from 15 minutes to 3 minutes
- Applied AI to automate bill coding, delivering roughly 50 FTE in savings
- Translated complex reporting needs into an LLM-based product direction instead of a traditional report builder
- Built product team structure, process, and agile practices from scratch at Consero
- Effective cross-functional alignment across GTM, engineering, design, and stakeholders
- Deep expertise in regulated, data-heavy financial workflows
Reference Highlights
- strong product leadership
- owned product roadmap
- led major UI revamp end-to-end
- effective vendor coordination
- clear and consistent communication
- kept leadership informed on progress and roadblocks
- good at making tradeoffs on priorities
- collaborative decision-making
- strong UX judgment
- responsive to customer friction points
- used customer feedback to improve usability
- strong manager of the product team
- brought external product experience to the team
- clarified roles and responsibilities
- established team cadences
- improved cross-functional communication
- empowered team members
- positive impact on team dynamics
- strategic AI-forward thinking
- balanced technology to augment rather than replace people
- significant impact on flagship application
- improved application performance
- modernized product look and feel
- drove customer adoption
- strong Agile advocate
- able to change hearts and minds
- improved team throughput
- strengthened product-engineering cohesion
- identified need for major UI relaunch
- proactive ownership
- effective contractor vetting and oversight
- smooth contractor-to-internal handoff
- handled team transition well
- highly fluent in technical discussions
- quickly digests technical problems
- strong solution ideation
- amazing design instincts
- deep user empathy
- innovative personalization thinking
- good visual simplicity instincts
- approachable
- thoughtful cross-functional leader
- calm under delivery pressure
- supports team members
- invests in career development
- lasting organizational impact
- customer-first mindset
- mission-driven approach
- focused on supporting rather than replacing people
- improved efficiency for customer accounting tasks
- owned flagship product leadership scope
- empowered strategic decision-maker
- strong Voice of the Customer focus
- improved product prioritization through customer insight
- streamlined and user-friendly interface improvements
- reduced steps in user workflows
- led complete product rewrite/redesign
- strong business process knowledge
- strong design instincts
- effective partner to engineering and design
- built strong relationships across design, development, QA, and DevOps
- collaborative leader
- listens to multiple points of view
- takes definitive action
- builds trust with colleagues
- contextual leadership
- supportive of teammates
- human-centered decision-making
- aligned organizational goals with user impact
- gained buy-in from internal and external stakeholders
Mark's references speak for themselves. Let us connect you.
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