Mid-level Customer Success Engineer specializing in SaaS platform support and API integrations
California, USASoftware Engineer – Platform Lead & Customer Enablement5 years experienceMid-LevelSaaSTechnologyEnterprise Software
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About
Security-focused engineer/customer-facing technical lead with SaaS platform experience at Ipsilon Lab, advising customers on API security and secure SDLC improvements. Has implemented production AppSec tooling (SAST/SCA), designed AWS least-privilege agent/scanning deployments, and led Kubernetes CI/CD security-agent integrations with Secrets Manager and PR gating. Strong track record troubleshooting complex customer integrations end-to-end (logs/metrics/traces through DB execution plans) and driving measurable stability/security posture improvements.
Experience
Software Engineer – Platform Lead & Customer EnablementIpserLab LLC
Software Engineer InternIpserLab LLC
Customer Experience TechnicianNortheastern University – Information Technology Services