Swapnil Surdi

About

Hands-on backend/AI engineer who solo-built two production Claude-based agent systems: an internal Slack RAG over Confluence/Jira/code/regulatory docs and a HIPAA/GDPR-compliant patient chatbot with embedding guardrails and expert-in-the-loop evals. Also architected a multi-region patient portal + microservices platform with Terraform/CI-CD and federated gateways, delivering major onboarding automation and strong reliability wins (PgBouncer, chaos/perf testing).

Key Strengths

• Built and shipped production LLM agents end-to-end (internal Slack RAG + patient-facing chatbot)
• Strong compliance-aware architecture (GDPR/HIPAA) including local embeddings, session TTLs, encrypted context, and topic guardrails
• Measurable product impact: patient chatbot drove 10x app engagement and +20% retention
• Designed scalable backend services with DynamoDB using access-pattern-driven partition/sort keys; validated via performance + chaos testing
• Performance and reliability troubleshooting: identified N+1/hop bottlenecks and reduced P95/P99 latency via data duplication/caching and gateway changes
• Incident response and prevention: resolved Postgres connection pool exhaustion with PgBouncer and improved health checks/traffic diversion
• Established continuous evaluation loops for agents (100+ question weekly suites + human review), reducing guardrail false positives 15%→3% and improving satisfaction 3.2→4.6/5
• Led ambiguous greenfield platform build (patient portal + multi-region microservices + onboarding/admin portal) and delivered CI/CD + Terraform automation for new regions

Experience

Education

Awards

• Ace Prize - Accenture

Skills

Languages

Certifications

Publications

1 publication