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Akshaya Venkatesan
Engineering Manager specializing in SaaS commerce platforms and microservices
San Francisco, CASoftware Engineering Manager, Commerce Platform team12 years experienceDirectorEnterprise SaaSTechnologyCloud Computing
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About
Engineering leader/player-coach who led a high-stakes 0→1 in-house usage-based billing/rating platform to replace a third-party system, saving millions and protecting 30M+ in revenue. Deep experience in event-driven microservices on AWS (Lambda/SQS/DynamoDB), billing correctness, migrations, and incident response, while scaling teams through hiring, coaching, and lightweight execution processes.
Experience
Software Engineering Manager, Commerce Platform teamGoTo Technologies Inc (Former LogMeIn)
Staff Software Engineer, Data teamLogMeIn (Former Citrix Systems)
Senior Software Engineer, Feature teamLogMeIn (Former Citrix Systems)
Software Engineer, PlatformCitrix Systems
Research Engineer, SaaS Research GroupCitrix Systems
Software Engineer – Intern, Data Center Server SolutionAMD Corp. (Advanced Micro Devices)
Education
Santa Clara Universitymaster, Computer Science and Engineering (2014)
Sri Venkateswara College of Engineeringbachelor, Information Technology (2012)
Key Strengths
- Led 0→1 build and migration from third-party usage-based rating to in-house platform saving millions and protecting 30M+ revenue
- Architecture leadership for event processing model and core microservices; deep ownership of billing-critical code paths
- Scaled impact from hands-on engineering to team building (hiring/mentoring) with documented decisions and guardrails
- Reliability/incident leadership: owned Sev1 during AWS Lambda outage; implemented expiring locks, DLQ, improved alerting and dashboards to prevent billing discrepancies
- Turns ambiguous product problems into phased deliverables with measurable outcomes (canonical SKU source, self-serve APIs, reduced launch time)
- Cross-team alignment and contract standardization across multiple downstream systems; established clear ownership and SLAs
- Improved delivery speed with lightweight process changes (tiered RFCs, async updates, reduced meetings) while maintaining quality
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