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Catherine Reyes

Senior HR Director specializing in Total Rewards and HR Operations for healthcare systems

Bronx, NYSenior Director, HR Operations & People16 years experienceDirectorHealthcareHospital & Health Care
ScreenedReferences VerifiedIdentity VerifiedStrongly Recommended

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About

HR/People leader with experience managing global teams and delivering complex HR/payroll system integrations (including an India-based support team) on schedule. Has built HR/onboarding teams and HRIS workflows from the ground up and partnered with senior leadership on high-impact change initiatives like a full return-to-office transition, including employee communications and backfill recruiting.

Experience

Senior Director, HR Operations & PeopleEssen Health Care
Human Resources Business PartnerEssen Health Care
HR Business Partner / Total Rewards AnalystNew York–Presbyterian Hospital

Education

Empire State Collegebachelor, Health & Human Resources
LaGuardia Community Collegeassociate, Mental Health

Key Strengths

  • Led global collaboration to deliver a payroll system integration merger on time with an India-based team
  • Built HR/onboarding function from the ground up, implementing workflows and systems to maintain HRIS data
  • Managed sensitive organizational change (5-day onsite mandate) through leadership alignment, individual employee conversations, and coordinated backfills
  • Team-building approach focused on complementary strengths and diverse backgrounds to improve collaboration and outcomes

Reference Highlights

Strongly Recommended
  • Strong systemic thinker; anticipates downstream and unintended consequences
  • Cohesive, scalable, sustainable approach to enterprise decisions
  • Trusted partner and consultant to the C-suite
  • Successfully spearheaded NovaTime to UKG transition
  • Orchestrates collaboration across executives, IT, chiefs, and administrators
  • Exceptional leadership coach and thought partner (greatest strength)
  • Selected to mentor highest-level leaders (VPs, Medical Executive Directors, Chiefs, senior executives)
  • High discretion and confidentiality
  • Provides strategic perspective and insight with ease
  • High emotional intelligence; promotes leader well-being and effectiveness
  • Fosters clarity, confidence, and accountability in leaders
  • Calm, balanced approach in complex employee relations situations
  • Objective listener; ensures all perspectives are heard and well documented
  • Maintains neutrality while resolving conflict
  • Resolves conflict while preserving dignity and rebuilding trust
  • Focus on long-term team cohesion
  • very strong and analytical
  • effective at delivering outcomes
  • engages all stakeholders
  • trusted advisor to senior leadership
  • good judgment and timing in sensitive decisions
  • inclusive and supportive leader
  • takes time to listen to the team
  • effective coach who helped staff get promoted
  • handles employee relations by listening and analyzing situations
  • does not take sides; creates psychological safety
  • helped avoid bad press and staff dissatisfaction during outsourcing/layoff planning
  • helped avoid a strike by advising against laying off 200+ people during Christmas
  • prioritizes employees being heard
  • identifies deficiencies in organizational policy
  • excellent team player
  • excellent communication
  • understands her role
  • punctual
  • thinks outside the box
  • approachable
  • great leader
  • ensures projects are completed within allowed timeframes
  • protects the organization through strong policy understanding
  • proactive in preventing potential legal issues
  • takes the lead during downsizing/restructuring
  • aligns team before executing sensitive changes
  • caring and empathetic during layoffs
  • trusted by executive team
  • leads by example / rolls up her sleeves
  • open door policy
  • develops and promotes staff
  • well thought out and fair in employee discussions
  • stays focused under pressure
  • well spoken and direct
  • professional and respectful in challenging situations

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Languages

English

Skills

Total Rewards StrategyCompensation DesignCompensation AnalysisBenefits AdministrationLeave of Absence ManagementFMLAADAPaid Family Leave (PFL)Disability ManagementWorkers' Compensation (WC)Retirement Program Administration401(k) AdministrationPension AdministrationVendor RelationsHR Operations