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Eddie Gutierrez
Senior Operations & Support Professional with experience in Insurance, FinTech, and QA
ProgressiveUT AustinEl Paso, TX13 Years ExperienceSenior Level
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Experience
Auto Claims AdjusterProgressive Insurance · Oct 2024 – Aug 2025
Manual Software Quality AnalystFivestars by Sumup · Jun 2021 – Jun 2023
Reconciliation SpecialistFivestars by Sumup · Jan 2020 – Jun 2021
Customer Support Team LeadFivestars by Sumup · Jan 2019 – Dec 2019
Customer Support RepresentativeFivestars by Sumup · May 2018 – Dec 2018
Lead of Call Center OperationsEnvolve PeopleCare · Nov 2015 – Sep 2017
CCP1Robert Half · May 2015 – Nov 2015contract
CHDGlacier Technologies · Dec 2010 – Sep 2014
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Skills
Time managementProcess improvementManual testingCross-functional collaborationNegotiationQuality monitoringData reviewInterdepartmental collaborationCustomer satisfactionCustomer supportCall center operationsEscalation managementTechnical troubleshootingEmail supportPhone support
Languages
EnglishSpanish
Certifications
Texas Insurance Adjuster LicenseCyber Security - UT Austin (McCombs School of Business)
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