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Eddie Gutierrez

Senior Operations & Support Professional with experience in Insurance, FinTech, and QA

El Paso, TXAuto Claims Adjuster13 years experienceSeniorInsuranceFinancial ServicesFinTech
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Experience

Auto Claims AdjusterProgressive Insurance
Manual Software Quality AnalystFivestars by Sumup
Reconciliation SpecialistFivestars by Sumup
Customer Support Team LeadFivestars by Sumup
Customer Support RepresentativeFivestars by Sumup
Lead of Call Center OperationsEnvolve PeopleCare
CCP1Robert Half
CHDGlacier Technologies

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candidate@example.com(555) 123-4567LinkedIn Profile
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Languages

EnglishSpanish

Skills

Time managementQuality monitoringData reviewProcess improvementInterdepartmental collaborationCustomer satisfactionCustomer supportCall center operationsEscalation managementTechnical troubleshootingEmail supportPhone supportChat supportSoftware quality assuranceManual testing