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Gauri Subhash Nerkar
Mid-level Customer Success Engineer specializing in AI analytics and cloud deployments
United StatesCustomer Success EngineerMid-LevelArtificial IntelligenceSaaSCloud Computing
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About
Customer Success Engineer focused on secure customer integrations for web/AI analytics solutions, frequently aligning retail/business teams with security requirements. Has hands-on experience troubleshooting and hardening API-based integrations in AWS (IAM least privilege, VPC/private subnet patterns, CloudWatch/CloudTrail) and delivering repeatable containerized deployments via Bitbucket CI/CD.
Experience
Customer Success EngineerIpser Labs
Engineer InternRadical AI
Customer Success EngineerSynerzip (Excellarate)
Education
Northeastern Universitymaster, Information Systems (2024)
Savitribai Phule Pune Universitybachelor, Computer Science
Key Strengths
- Bridges business vs security stakeholders by translating risk into business impact and tradeoffs
- Designs pragmatic secure integration patterns (OAuth/token auth, least privilege, monitoring) to pass security reviews on schedule
- Strong troubleshooting of API/integration issues using logs and request/response inspection (Postman, CloudWatch)
- Creates structured onboarding plans with milestones, ownership, and risk tracking across multiple concurrent customers
- Documents and escalates issues effectively to engineering with reproducible evidence (failing requests, payload diffs, error logs)
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