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Liz London
Senior Program Manager specializing in SAP CRM implementations and process transformation
IsraelSAP CRM Implementation Consultant, Program Manager9 years experienceSeniorConsultingGovernmentInformation Technology
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About
Post-sales SAP CRM implementation professional with experience at IBM and Malam Team, owning full lifecycle delivery from requirements and process design through configuration, testing, and end-user training. Notably built an SAP UI5 service center dashboard that cut SLA-miss tickets from 20% to 5% and regularly drove cross-functional alignment to unblock complex technical issues.
Experience
SAP CRM Implementation Consultant, Program ManagerMalam Team
SAP S/4HANA CRM Consultant, Program ManagerIBM
SAP MM Consultant, Project ManagerIBM
Education
Technion - Israel Institute of Technologybachelor, Industrial Engineering (2014)
Key Strengths
- Led end-to-end SAP S/4HANA CRM implementation lifecycle (requirements through training and testing)
- Built SAP UI5 CRM service center dashboard that reduced SLA-breaching tickets from 20% to 5%
- Strong cross-functional facilitation to resolve complex technical issues via end-to-end process walkthroughs
- Effective stakeholder alignment across executives and business teams (speed vs accuracy/transparency tradeoffs)
- Able to manage multiple parallel enhancement projects by prioritizing and removing blockers
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