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Liz London

Senior Program Manager specializing in SAP CRM implementations and process transformation

Malam TeamTechnion – Israel Institute of TechnologyIsrael9 Years ExperienceSenior LevelWorks On-Site

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About

Post-sales SAP CRM implementation professional with experience at IBM and Malam Team, owning full lifecycle delivery from requirements and process design through configuration, testing, and end-user training. Notably built an SAP UI5 service center dashboard that cut SLA-miss tickets from 20% to 5% and regularly drove cross-functional alignment to unblock complex technical issues.

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Key Strengths

  • Led end-to-end SAP S/4HANA CRM implementation lifecycle (requirements through training and testing)
  • Built SAP UI5 CRM service center dashboard that reduced SLA-breaching tickets from 20% to 5%
  • Strong cross-functional facilitation to resolve complex technical issues via end-to-end process walkthroughs
  • Effective stakeholder alignment across executives and business teams (speed vs accuracy/transparency tradeoffs)
  • Able to manage multiple parallel enhancement projects by prioritizing and removing blockers

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Experience

SAP CRM Implementation Consultant, Program ManagerMalam Team · Jan 2023 – Jan 2024
SAP S/4HANA CRM Consultant, Program ManagerIBM · Jan 2018 – Jan 2023
SAP MM Consultant, Project ManagerIBM · Apr 2015 – Jan 2018

Education

Technion – Israel Institute of Technologybachelor, Industrial Engineering (2014)

Awards

  • Recognition award from IBM Global Executive Management for efforts and results in Teva Global SAP Project (CZ go-live)
  • Dean's Honor for Excellence (Spring Semester 2014) - Technion university

Skills

Program ManagementProject ManagementRequirements GatheringStakeholder ManagementCross-Functional CollaborationProblem SolvingData AnalysisRoot Cause AnalysisTestingAdaptabilityInventory ManagementSQLJiraAsanaGoogle Workspace

Languages

EnglishHebrew

Certifications

SQL for Data Science - UC Davis UniversityIBM Global Consulting - Leading with ImpactIBM Global Consulting - Presentation skillsIBM Global Consulting - Basic Consulting SkillsSAP CRM Customizing FundamentalsSAP Service - John BryceSAP IM, WM, LE Modules - Internal IBM Courses

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ConsultingProgram ManagementProject ManagementRequirements GatheringStakeholder Management

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Connect with Liz

Liz already has a relationship with Reval, so a warm intro from us gets a much better response than cold outreach.

Typically responds within 24 hours

Recommended

Already have an account?

Hire with Reval

Find your next great hire

Our AI agents source, screen, and vet candidates for your open roles. Get qualified candidates within 48 hours.

$250one-time kickoff
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Post a Role90-day money-back guarantee
Liz LondonSenior Program Manager specializing in SAP CRM implementations and process transformation