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Michael Biuso
Senior Client Success & Program Management leader specializing in enterprise healthcare and hospitality
ToastNewbury CollegeNew York, NY12 Years ExperienceSenior LevelWorks On-Site
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Experience
Senior Client Programs Manager, Client SuccessToast, Inc. · Dec 2024 – Jan 2026
Senior Client Success Manager, Enterprise HealthcareYext · Jul 2021 – Dec 2024
Senior Client Success ManagerHealth Recovery Solutions · Apr 2020 – Jun 2021
Customer Success Manager, Advertising & Gov/Non-ProfitAmazon · Dec 2016 – Dec 2019
Strategic Account Manager, Wayfair ProfessionalWayfair · Jan 2014 – Dec 2016
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Education
Newbury Collegebachelor, Communication & Media Studies
Skills
Cross-Functional LeadershipChange ManagementProcess ImprovementProgram ManagementOnboardingEnterprise Portfolio ManagementRetention & Renewal StrategyImplementation & AdoptionEscalation & Risk ManagementExecutive Stakeholder CommunicationCustomer Health MonitoringEnablement & TrainingClient SuccessStrategic Success PlanningAdoption Programs
Languages
English
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