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Michael Boaz
Senior Software Developer specializing in cloud-native and event-driven architecture
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About
Built and shipped production LLM/agent systems on AWS for internal developer support and IT observability use cases, including a Claude-based support tool grounded in internal documentation and a cost-optimized ServiceNow integration. Stands out for combining agent design, cloud architecture, CI/CD, chaos testing, and observability to make non-deterministic systems reliable and maintainable in production.
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Key Strengths
- Shipped production LLM developer support tool end-to-end
- Strong AWS-native architecture design
- Designs maintainable systems with CDK and CI/CD
- Balances latency, cost, reliability, and safety in agent backends
- Practical agent failure-mode and guardrail design
- Hands-on observability for non-deterministic systems
- Improved agent behavior using trace and evaluation data
- Cost-optimized ServiceNow data access via AppSync and DynamoDB caching
- Security-conscious design that restricts unsafe actions
- Experience serving globally distributed engineering teams
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