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Sahachel Flores
Mid-Level Backend Software Engineer specializing in enterprise systems and applied AI/ML
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About
Support engineer with IBM DFSMS OAM experience who restored a production TS7770 environment during a TS7760→TS7700 migration by using logs, SLIP traps, and dump analysis to pinpoint an SMS configuration (SCDS) issue, then partnering with the customer to redo the migration successfully. Also built a personal agentic news selector system and emphasizes documentation improvements and customer education to prevent recurring incidents.
Experience
Education
Key Strengths
- Methodical production incident troubleshooting (logs, traps, dumps) to isolate root cause
- Mainframe migration recovery experience (TS7760→TS7700; TS7770 library outage)
- Customer-facing problem resolution with real-time collaboration during remediation
- Strong knowledge transfer: explains root cause, solution, and provides supporting sources
- Improves product/process documentation based on customer feedback to prevent repeat issues
- Structured debugging approach transferable to LLM/agentic workflows (RAG, orchestration, prompts)
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