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Anwer Iqbal
Senior Technical Support & Customer Success Engineer specializing in SaaS, solar, and medical devices
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About
Customer-facing technical specialist with experience spanning regulated Class II/III medical devices (FDA compliance, firmware vulnerability escalation) and large-scale industrial/energy deployments. Known for rigorous troubleshooting using logs/network traces and tight documentation/escalation in Salesforce, plus repeatable onboarding and integration practices (API into CI/CD, secrets via env vars, container standardization).
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Key Strengths
- Regulated-environment security & compliance experience (FDA, medical devices)
- Identified recurring firmware vulnerabilities and escalated to engineering, contributing to security patches
- Reduced customer downtime from days to hours by isolating firmware/firewall conflict using logs and network traces
- Strong cross-functional escalation and documentation (Salesforce, log snippets, device IDs, bridge calls)
- Structured multi-customer onboarding execution with phased checklists, risk tracking, and weekly status reporting
- Practical integration discipline: secrets via env vars, retry logic, and mandated pre-prod log review
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