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DH

David Hulbert

Director-level Support & Service Operations leader specializing in AI-enabled SaaS

Cypress, CAService Operations Manager7 years experienceDirectorSaaSArtificial IntelligenceInformation Technology & Services
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Experience

Service Operations ManagerL3 Networks, Inc.
Senior Technical TrainerDatto
Level 2 Product Support ExpertDatto
Satellite Communications OperatorU.S. Army National Guard

Education

University at Albanybachelor, Emergency Preparedness, Homeland Security & Cybersecurity
Hudson Valley Community Collegeassociate, Business Administration

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candidate@example.com(555) 123-4567LinkedIn Profile
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Languages

English

Skills

Service OperationsTechnical Support LeadershipKnowledge ManagementEnablementProcess AutomationAI-Powered Helpdesk PlatformsAI-Enabled Support TransformationSLA ManagementSLA GovernanceKPI DesignKPI FrameworksWorkflow OptimizationPolicy Enforcement AutomationDevice Context IntegrationTicket History Analysis