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DH
David Hulbert
Director-level Support & Service Operations leader specializing in AI-enabled SaaS
L3 Networks, Inc.University at AlbanyCypress, CA7 Years ExperienceDirector LevelWorks On-Site
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Experience
Service Operations ManagerL3 Networks, Inc. · Aug 2024 – Present
Senior Technical TrainerDatto · Jul 2023 – Aug 2024
Level 2 Product Support ExpertDatto · Sep 2021 – Jul 2023
Satellite Communications OperatorU.S. Army National Guard · Nov 2018 – Aug 2025part-time
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Education
University at Albanybachelor, Emergency Preparedness, Homeland Security & Cybersecurity
Hudson Valley Community Collegeassociate, Business Administration
Skills
Cross-Functional CollaborationIncident ResponseTechnical DocumentationMentoringService OperationsTechnical Support LeadershipKnowledge ManagementEnablementProcess AutomationAI-Powered Helpdesk PlatformsAI-Enabled Support TransformationSLA ManagementSLA GovernanceKPI DesignKPI Frameworks
Languages
English
Certifications
CompTIA IT FundamentalsFEMA IS-100FEMA IS-230FEMA IS-700FEMA IS-800U.S. Army Signal School Technical Certificate
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