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Gabriel Hatewa - Freelance/Contractor in San Francisco, CA

Gabriel Hatewa

Senior Customer Success Engineer specializing in SaaS and FinTech client solutions

Dataford.ioHult International Business SchoolSan Francisco, CA8 Years ExperienceSenior LevelWorks On-Site

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About

AppSec-focused customer-facing practitioner with Worldpay experience advising clients on fraud reduction via stronger transaction validation and monitoring, translating technical controls into quantified business risk to secure buy-in. Has quickly learned and supported SonarQube in production by integrating it into CI/CD and guiding remediation, and has implemented security integrations in Kubernetes with secrets management and observability while resolving RBAC/network policy issues.

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Key Strengths

  • Explains security tradeoffs in business terms (fraud loss/revenue protection) to drive stakeholder buy-in
  • Pragmatic security improvement approach (prioritizing quick wins within existing workflows)
  • Rapidly learns and operationalizes security tooling (SonarQube) in CI/CD with remediation guidance
  • Improved security signal quality and adoption (reduced critical issues and false positives; fewer high-severity issues in production)
  • Structured multi-customer onboarding management (milestones, risk dashboards, proactive updates)
  • Hands-on Kubernetes integration troubleshooting (networking + RBAC least-privilege adjustments)

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Experience

Freelance/ContractorDataford.io · Jan 2023 – Presentfreelance
Sr. Escalation SpecialistSTEP · Jan 2021 – Dec 2023
Support EngineerRAPYD · Jan 2020 – Dec 2021
Technical Support EngineerSYNAPSE · Jan 2019 – Dec 2020
Corporate Support ManagerWORLDPAY · Jan 2018 – Dec 2019

Education

Hult International Business Schoolmaster, International Business
Liverpool John Moores Universitybachelor, Industrial Electronics & Control Engineering

Languages

PortugueseEnglishSpanishAfrikaansMandarin

Certifications

AWS Certified Solutions ArchitectCaltech: Cloud Computing Bootcamp

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Connect with Gabriel

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Typically responds within 24 hours

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Gabriel HatewaSenior Customer Success Engineer specializing in SaaS and FinTech client solutions