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James Jacobsen
Director-level Product Design leader specializing in enterprise SaaS, AI, and digital retail
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About
Product design leader who has operated as both design head and product owner across retail, supply chain, and global trade platforms. Notable for turning design research into business strategy shifts, leading AI/ML workflow products with measurable adoption gains, and scaling globally distributed design teams while tying UX decisions directly to ROI.
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Key Strengths
- Led end-to-end consumer mobile app rebuild at Grocery Outlet
- Owned roadmap, budgeting, and resource planning across complex stakeholder groups
- Built prioritization frameworks tying design decisions to business outcomes
- Improved speed-to-market by 25%
- Reduced handoff friction by 20%
- Drove app to 700K+ downloads and 8% sales penetration in first quarter
- Strong AI/ML product design leadership in enterprise workflows
- Designed transparency and override UX to build trust in automation
- Reduced manual steps by 30% in ML-powered supply chain workflows
- Used user research to materially shift product strategy at Maersk TradeLens
- Identified underserved non-integrated customer segment and influenced investment direction
- Evidence-based cross-functional decision making with PM, engineering, and executive stakeholders
- Managed and developed global design teams across US and India
- Coached designers to connect design rationale to ROI and business impact
- Human-centered AI philosophy shaped by direct mentoring experience at iMentor
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