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Jared Alonzo
Mid-level Customer Engineer specializing in enterprise search and technical delivery
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About
Search-focused technical consultant/customer success engineer with 6+ years in B2B SaaS, supporting government, higher ed, mid-market, and enterprise customers including Fortune 500 brands like Mondelez, Hasbro, and Sanofi. Particularly strong in enterprise search architecture, personalization data design, and expansion use cases, with hands-on experience shaping solution decisions for retailers such as Snipes and Rue Gilt Groupe.
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Key Strengths
- Deep expertise in search and discovery SaaS implementations
- Strong enterprise solution design for complex data and indexing models
- Able to translate technical trade-offs for customer engineering and business stakeholders
- Experience supporting Fortune 500 and marquee enterprise accounts
- Hands-on POV/POC support that drives expansion decisions
- Cross-functional communication with engineering and merchandising teams
- Pragmatic architectural decision-making focused on simpler, scalable implementations
- Built internal automation tooling to identify implementation issues and reduce churn risk
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