Jignesh Desai

“Amazon engineering leader (15+ years) targeting Senior Manager/Director roles, with deep ownership of contact-center latency and reliability initiatives. Shipped a global production improvement cutting call latency 30–40% and led a complex Citrix SDK integration, including incident response and a backward-compatible rollout strategy to protect existing customers while enabling new features.”

“Engineering/data platform leader from FLYR (airline ML forecasting and automated pricing) who built scalable ingestion/ETL and a canonical data model to onboard airlines with highly heterogeneous source systems. Created a golden-metrics layer for airline KPIs and implemented monitoring/backfill capabilities, cutting onboarding time by 50%+ while improving SLA performance and controlling cloud/ML training costs through stronger data quality gates.”

“Former Walmart Director of Software Engineering who left in March 2025 to build products for clients. Recently delivered an LLM/RAG-based UNSPSC classification solution for an MRO client using a multi-stage retrieval + web search + prompt-engineering workflow, and has led large-scale retail forecasting initiatives and high-severity cloud-migration incidents end-to-end.”

“Engineering leader who drove TiVo IPTV’s client-facing API modernization from a monolith to AWS-based microservices (API Gateway, Lambda, EKS, Kafka, DynamoDB/RDS), including phased/blue-green production routing of millions of calls. Emphasizes org scaling through skill-based hiring, mentorship, and a you-build-you-run ownership culture, while balancing technical leadership with executive stakeholder communication and budgeting.”

“Engineering player-coach who recently shipped an agent-based workflow to extract key info from unstructured web data (browser agents + CDP) and populate daily digests/calendars, owning architecture through testing. Also built a Flask-based LLM evaluation and regression testing system using G-Eval/Confident AI dashboards, and applies a rigorous, research-driven approach to selecting third-party tools with stakeholder buy-in; has healthcare ops/onboarding workflow experience at Vivio Health.”