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Jignesh Desai - Director of Software Engineering in San Francisco Bay Area, California, USA

Jignesh Desai

Director of Software Engineering specializing in fraud detection and payments platforms

VisaKennesaw State UniversitySan Francisco Bay Area, California, USA26 Years ExperienceDirector LevelWorks On-Site

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About

Engineering manager/player-coach who focuses on laying technical foundations and improving team execution: kickstarted Visa standard UI library adoption, standardized API exception handling, and introduced a test automation framework that enabled a shift from quarterly to monthly releases. Led a phased latency/throughput initiative that doubled throughput, and owned a production incident caused by a dependency’s expired certificate, driving monitoring and certificate-expiry notification improvements across dependent systems.

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Key Strengths

  • Player-coach engineering leadership (80% management / 20% hands-on)
  • Sets engineering standards via foundational PRs (UI library adoption, exception handling patterns)
  • Consensus-driven technical decision-making aligned to best practices
  • Turns ambiguous product requirements into clarified designs via structured stakeholder Q&A and design reviews
  • Performance improvement delivery via phased approach; doubled throughput by addressing top bottlenecks first
  • End-to-end incident ownership across dependency failure; added monitoring and certificate-expiry notifications postmortem
  • Improved delivery speed by introducing test automation and regression suite; moved releases from quarterly to monthly
  • People management with regular 1:1s and career development; promoted multiple team members

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Experience

Director of Software EngineeringVisa Inc. · Oct 2022 – Present
Lead Software EngineerVisa Inc. · Jul 2012 – Nov 2022
Engineering Lead / ManagerBOKU Inc. · Mar 2011 – Jul 2012
Senior Software EngineerVisa Inc. · Jul 2007 – Mar 2011
Senior Software EngineerFireclick / Digital River · Jan 2006 – Jan 2007
Senior Software EngineerCellere · Jan 2005 – Jan 2006
Sr. Software EngineerVisa Inc. · Jan 2004 – Jan 2005
Sr. Software EngineerRadvault Inc. · Jan 2003 – Jan 2004
Senior Web DeveloperNeoforma · Jan 2002 – Jan 2003
Technical LeadNeoforma · Jan 2000 – Jan 2002

Education

Kennesaw State Universitybachelor, Computer Science (1998)

Languages

English

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Jignesh DesaiDirector of Software Engineering specializing in fraud detection and payments platforms