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Kalki Charan Kottapalli
Senior SaaS Partner Success & Solutions Consultant specializing in CRM/ITSM
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About
Customer-facing implementation/security-focused professional with experience at Freshworks and IMImobile (Cisco), advising enterprise customers on app security for CRM/ITSM and sensitive/PII workflows. Has led threat-model-driven remediation for API/RBAC/token risks and troubleshot complex cloud integration incidents (token expiry + load balancer misrouting) using logs/metrics/tracing, escalating with clear technical reports to accelerate engineering fixes.
Experience
Education
Key Strengths
- Translates appsec risks and controls into business impact (audit readiness, customer trust, operational velocity)
- Threat-modeling and data-flow mapping to identify API/RBAC/automation data exposure risks
- Pragmatic remediation planning and prioritization (credential hardening/logging first, then workflow refactors and validation)
- Deep troubleshooting using logs/metrics/traces to isolate root cause and drive engineering action
- Designs AWS agent/scanner integrations with least-privilege IAM and secure VPC/networking patterns
- Runs multiple concurrent customer onboardings with structured plans and RAID-style risk tracking
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