Kumar Shashi

About

Operations and customer-facing leader with deep last-mile logistics expertise from running a critical extra-large Amazon logistics hub end-to-end (inventory accuracy, throughput, yard efficiency), including scalable process improvements adopted across Amazon XL sites. Strong cross-functional and partner management (DSPs/carriers, engineering ops) with rapid incident resolution and VOC-to-product translation (geofence/map fixes). Also demonstrates land-and-expand growth motion from Cisco, expanding a standardized software platform across multiple global sites.

Experience

Key Strengths

• Owned critical extra-large Amazon logistics hub end-to-end with sustained 99.5% inventory/yard accuracy
• Built scalable operational cadence (daily status report template) later implemented across Amazon XL warehouses in the USA
• Partner conflict resolution with DSPs via on-the-spot audits and data-driven coaching, improving RTS-related bottlenecks and trust
• Data-driven stakeholder alignment across competing priorities (throughput vs accuracy vs technical constraints) using real-time reporting
• Rapid cross-functional incident response: identified manifest data corruption and coordinated staggered departures to clear delayed allocation volume within 45 minutes
• Voice-of-customer impact: translated driver geofence/map issues into detailed tickets with GPS coordinates and user stories, reducing unable-to-deliver errors
• Proven expansion playbook at Cisco: replicated initial success across multiple sites (Petaluma, RTP North Carolina, Bangalore) via success kit, cost-of-delay analysis, and RFP win