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Melissa Douros
Executive Product & Operations Leader specializing in FinTech, governance, and digital transformation
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About
Operations/product transformation leader with experience driving customer-centric operating model changes at Discover, shifting from a centralized PMO/SAFe to a Product Delivery + Scrum structure aligned to customer journeys. Cites measurable outcomes including a 54% reduction in compliance issues and 20% new product revenue growth, and currently advises a startup board mentoring a first-time founder on org structure, roadmap, and governance-focused decision-making.
Experience
Education
Key Strengths
- Reorganized enterprise functions around customer journeys using Product Delivery + Scrum (shifted from centralized PMO/SAFe)
- Drove 54% reduction in compliance issues through customer-centric operating model
- Delivered 20% new product revenue growth via end-to-end product family ownership
- Systematic ops inefficiency diagnosis (value chain waste, strategy-roadmap disconnects, org bottlenecks)
- Scalable execution management using quarterly continuous-improvement lookbacks and OKRs
- Effective board-level strategic guidance: asks hard questions, evaluates risks/benefits, governance, and product sunsetting decisions
- Mentors first-time founders on org structure, product roadmap, and executive communication (start with 'why')
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