Mukund Jaiswal

“Startup and early-internet product leader with repeated experience building in new companies and executing pivots. Helped transform a web-based calendar business into a CMS + RBAC platform that became best-in-breed for US K-12 organizations within about three years, emphasizing ROI-driven prototyping and market validation to conserve resources.”

“Amazon engineering leader (15+ years) targeting Senior Manager/Director roles, with deep ownership of contact-center latency and reliability initiatives. Shipped a global production improvement cutting call latency 30–40% and led a complex Citrix SDK integration, including incident response and a backward-compatible rollout strategy to protect existing customers while enabling new features.”

“Engineering leader who built and delivered an IoT smart-spaces platform for the self-storage and smart-living domains, translating customer requirements into architecture, capability maps, and a multi-milestone roadmap. Personally stood up missing AI/ML capabilities (including churn prediction) using Databricks (Delta Lake/MLflow), enabling follow-on features like energy optimization and security/anomaly detection. Scaled an org from 20 to 80+ with disciplined Agile planning (Jira Advanced Roadmaps/Confluence) and strong executive/customer-facing leadership during high-stakes customer commitments.”

“Engineering/data platform leader from FLYR (airline ML forecasting and automated pricing) who built scalable ingestion/ETL and a canonical data model to onboard airlines with highly heterogeneous source systems. Created a golden-metrics layer for airline KPIs and implemented monitoring/backfill capabilities, cutting onboarding time by 50%+ while improving SLA performance and controlling cloud/ML training costs through stronger data quality gates.”