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Rachel Bello
Senior Enterprise & Public Sector Sales Executive specializing in SaaS and telecom solutions
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About
Enterprise customer success / account leader with experience owning large accounts end-to-end (onboarding through renewal) and delivering strong outcomes (95% retention, >90% usage, 98% CSAT). Demonstrates strong executive stakeholder management and cross-functional leadership—running war rooms to unblock integrations quickly and influencing product roadmap based on aggregated enterprise feedback (30% reduction in customer issues). Also brings GTM/analytics and CRM reporting expertise to modernize attribution and forecasting workflows for global enterprise customers.
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Key Strengths
- Drove 95% retention, >90% product usage, and 98% customer satisfaction on an enterprise account (Highmark)
- Built C-suite trust to unlock additional expansion opportunities within a regulated/healthcare enterprise environment
- Highly structured enterprise stakeholder mapping using data/tools (e.g., ZoomInfo) and personalized stakeholder research
- Strong judgment protecting long-term enterprise relationships by delaying an exec meeting until internal readiness (Citi Bank/CISO scenario)
- Led cross-functional daily war room to resolve a deployment integration blocker in 10 days with minimal rollout delay
- Influenced product roadmap by reframing multi-customer feedback into a scalability priority; drove a release reducing customer issues by 30%
- Improved enterprise reporting/attribution by fixing CRM-to-reporting tracking gaps, enabling more accurate forecasting and faster reporting cycles
- Identified and executed land-and-expand motion, scaling annual contract value by 25%
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