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Samyak Jain
Mid-level product-focused software engineer specializing in telecom and go-to-market strategy
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AI/LLM-focused builder with internship experience at Curated, where they owned a voice AI support deployment end-to-end and built a RAG-based internal knowledge assistant. They pair practical production instincts with measurable outcomes, including a 30% reduction in human-handled support tickets, a 20-point NPS improvement, and a 40% reduction in manual document search across five teams.
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Key Strengths
- End-to-end AI deployment ownership from discovery through post-launch stabilization
- Strong stakeholder management across support, engineering, and leadership
- Built a voice AI support agent that reduced human-handled tickets by 30%
- Improved product NPS by 20 points through AI support workflow optimization
- Hands-on RAG system design with retrieval-focused debugging and evaluation
- Used RAGAs to diagnose retrieval quality issues and improve answer faithfulness
- Built an internal knowledge assistant that reduced manual document search by 40% across five product teams
- Pragmatic production incident response using scope reduction, confidence thresholds, and fallback loops
- Designed reliable payment exception workflows combining deterministic validation with AI assistance
- Strong handling of messy real-world data through normalization, validation, and structured error reporting
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