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Steven Wongso
Senior Quality Assurance Analyst specializing in customer support quality and coaching
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About
Console game QA tester with part-time experience at GP Outsourcing Sdn Bhd testing multi-platform ports (PS4/Xbox One/Switch/PS5), including Resident Evil 6 and River City titles. Notable for extremely detailed, protocol-driven bug capture using a Phantom v1610 high-speed camera and for identifying timing/performance issues (e.g., a cross-platform soft-lock and a 125ms multiplayer delay) and escalating them as critical to get fixed before release.
Experience
Education
Key Strengths
- Highly rigorous bug documentation with step-by-step action logs and repeated captures per protocol
- Advanced capture methodology using high-speed camera to precisely evidence timing-related issues
- Cross-platform QA experience identifying platform-shared porting bugs (PS4/Xbox One/Switch)
- Effective issue prioritization under deadlines (focus on weakest hardware; escalates critical issues quickly)
- Performance/network delay detection in multiplayer and prompt critical escalation leading to fix before launch
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