Steven Wongso

Senior Quality Assurance Analyst specializing in customer support quality and coaching

Alpha Iota BPOSwiss German UniversityIndonesia, Indonesia12 Years ExperienceSenior Level

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About

Console game QA tester with part-time experience at GP Outsourcing Sdn Bhd testing multi-platform ports (PS4/Xbox One/Switch/PS5), including Resident Evil 6 and River City titles. Notable for extremely detailed, protocol-driven bug capture using a Phantom v1610 high-speed camera and for identifying timing/performance issues (e.g., a cross-platform soft-lock and a 125ms multiplayer delay) and escalating them as critical to get fixed before release.

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Key Strengths

Highly rigorous bug documentation with step-by-step action logs and repeated captures per protocol
Advanced capture methodology using high-speed camera to precisely evidence timing-related issues
Cross-platform QA experience identifying platform-shared porting bugs (PS4/Xbox One/Switch)
Effective issue prioritization under deadlines (focus on weakest hardware; escalates critical issues quickly)
Performance/network delay detection in multiplayer and prompt critical escalation leading to fix before launch

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Experience

Quality Assurance Analyst (Remote)Alpha Iota BPO · Oct 2022 – Dec 2024

Independent Quality AnalystCognizant · May 2018 – Jan 2019contract

Technical Support Specialist (Indonesia Market)Dell Technologies · Feb 2011 – Jan 2017

IT Support SpecialistPT. Trijaya Maju Sukses · Sep 2009 – Dec 2010

Technical Support EngineerAstrindo Senayasa · Feb 2008 – Aug 2009

Technical Support (Intern)Astrindo Senayasa · Feb 2006 – Aug 2006internship

IT InternIndah Varia Eka Selaras · Nov 2004 – Jan 2005internship

Education

Swiss German Universitybachelor, Information Technology (2007)

Skills

Quality Assurance Coaching Root Cause Analysis Process Improvement Customer ServiceQuality AuditingTechnical SupportIT SupportIT SystemsRemote CollaborationSLA ManagementKPI ManagementCompliance MetricsPerformance Gap AnalysisCustomer Experience (CX)