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Vaibhav More

Senior Technical Support Engineer specializing in SaaS integrations, APIs, and identity federation

San Jose, CASenior Support Engineer5 years experienceSeniorSaaSTechnologyTelecommunications
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About

AppSec/customer security specialist with Atlassian enterprise cloud migration experience, advising on SSO and API token hardening and driving adoption through phased rollouts. Implemented Snyk (SCA) and SonarQube (SAST) in Bitbucket Pipelines with Jira-based vuln workflows, cutting critical vuln MTTR from 30 to 7 days for financial services customers. Strong in SSO troubleshooting (Okta/SAML) and secure AWS/EKS-based agent integrations with secrets management and Datadog observability.

Experience

Senior Support EngineerAtlassian
Senior Technical Support EngineerDocuSign
System EngineerQualcomm
Software EngineerCloud Data Technology LLC
Software Engineer InternAmtrak

Education

Northeastern Universitymaster, Telecommunication Networks (2019)
University of Mumbaibachelor, Electronics and Telecommunication Engineering (2016)

Key Strengths

  • Explains security tradeoffs effectively to security, engineering, and executive stakeholders
  • Delivered phased security rollouts that avoided production incidents and reduced API attack surface
  • Turned engineering resistance into adoption via quick wins and staged migrations
  • End-to-end implementation of SCA/SAST in CI/CD with Jira-based vuln workflows
  • Reduced MTTR for critical vulnerabilities from 30 days to 7 days via automated triage/prioritization
  • Strong troubleshooting using multi-source logs (SAML tracer, Okta logs, access logs) and reproducible escalations
  • Designs secure AWS agent/scanning deployments with least privilege, private networking, and IaC
  • Improves pipeline performance while maintaining security gates (image scan caching/delta scanning)

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Contact

candidate@example.com(555) 123-4567LinkedIn Profile
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Languages

English

Skills

JavaJavaScriptSQLPythonREST APIsRESTful APIsOpenAI APIsHugging FaceTensorFlowLinuxAWSDockerKubernetesPostmanWireshark