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Vaibhav More

Senior Technical Support Engineer specializing in SaaS integrations, APIs, and identity federation

AtlassianNortheastern UniversitySan Jose, CA5 Years ExperienceSenior LevelWorks On-Site

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About

AppSec/customer security specialist with Atlassian enterprise cloud migration experience, advising on SSO and API token hardening and driving adoption through phased rollouts. Implemented Snyk (SCA) and SonarQube (SAST) in Bitbucket Pipelines with Jira-based vuln workflows, cutting critical vuln MTTR from 30 to 7 days for financial services customers. Strong in SSO troubleshooting (Okta/SAML) and secure AWS/EKS-based agent integrations with secrets management and Datadog observability.

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Key Strengths

  • Explains security tradeoffs effectively to security, engineering, and executive stakeholders
  • Delivered phased security rollouts that avoided production incidents and reduced API attack surface
  • Turned engineering resistance into adoption via quick wins and staged migrations
  • End-to-end implementation of SCA/SAST in CI/CD with Jira-based vuln workflows
  • Reduced MTTR for critical vulnerabilities from 30 days to 7 days via automated triage/prioritization
  • Strong troubleshooting using multi-source logs (SAML tracer, Okta logs, access logs) and reproducible escalations
  • Designs secure AWS agent/scanning deployments with least privilege, private networking, and IaC
  • Improves pipeline performance while maintaining security gates (image scan caching/delta scanning)

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Experience

Senior Support EngineerAtlassian · Nov 2024 – Aug 2025
Senior Technical Support EngineerDocuSign · Jan 2022 – Mar 2024
System EngineerQualcomm · Feb 2021 – Dec 2021
Software EngineerCloud Data Technology LLC · Feb 2020 – Dec 2020
Software Engineer InternAmtrak · Feb 2019 – Aug 2019internship

Education

Northeastern Universitymaster, Telecommunication Networks (2019)
University of Mumbaibachelor, Electronics and Telecommunication Engineering (2016)

Languages

English

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Connect with Vaibhav

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Typically responds within 24 hours

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Vaibhav MoreSenior Technical Support Engineer specializing in SaaS integrations, APIs, and identity federation