Senior Technical Support Engineer specializing in SaaS integrations, APIs, and identity federation
San Jose, CASenior Support Engineer5 years experienceSeniorSaaSTechnologyTelecommunications
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About
AppSec/customer security specialist with Atlassian enterprise cloud migration experience, advising on SSO and API token hardening and driving adoption through phased rollouts. Implemented Snyk (SCA) and SonarQube (SAST) in Bitbucket Pipelines with Jira-based vuln workflows, cutting critical vuln MTTR from 30 to 7 days for financial services customers. Strong in SSO troubleshooting (Okta/SAML) and secure AWS/EKS-based agent integrations with secrets management and Datadog observability.