Senior Program/Project Manager specializing in telecom partner governance and Microsoft cloud security
Calgary, CanadaPartner Practice Lead14 years experienceSeniorTelecommunicationsTechnologyCybersecurity
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About
Lifecycle/CRM marketer with 14 years of cross-functional experience, leveraging SQL-driven segmentation and structured A/B/multivariate testing to optimize engagement and conversions. Has led coordinated national/regional launches for a hardware product and tracks impact through CRM campaign codes tied to closed sales.
Experience
Partner Practice LeadRogers Communications
Project Manager IIShaw Business
National Client Service CoordinatorShaw Business
Workforce Quality Assurance AnalystShaw Business
Account ManagerWaste Management
Workforce Coordinator/SchedulerShaw Cable Systems
Customer Service Representative –SalesShaw Cable Systems
Loan ProcessorWells Fargo Financial Corp.
Customer Service RepresentativeBlue Cross of California
Assistant ManagerMilano’s Italian Kitchen
Education
Los Angeles Pierce Collegeassociate, Liberal Sciences
Key Strengths
Data-driven audience segmentation using market research and SQL
Campaign optimization through A/B and multivariate testing (e.g., +15% open/click rates from subject line test)
Cross-functional leadership across IT/engineering/developers, sales, procurement, and finance
Project management for national/regional hardware product launches
Closed-loop campaign measurement using CRM campaign codes tied to customer accounts
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