Vetted ServiceNow Professionals

“Cloud/infrastructure engineer from ASM Research supporting federal healthcare systems, operating multi-cloud (AWS/Azure/GCP) environments at ~2000-server scale. Deep hands-on experience with Terraform/Ansible IaC, PR-based governance (Atlantis), and secure CI/CD (OIDC/least privilege), with concrete incident response wins and HA/failover testing improvements. Not an IBM Power/AIX specialist but comfortable translating virtualization/partitioning and ops practices to new platforms.”

“Cloud/hybrid infrastructure engineer with McKesson experience migrating tightly coupled healthcare applications to microservices on AWS EKS. Strong in IaC-driven standardization, CI/CD automation, and production observability (CloudWatch/Splunk/Prometheus/tracing), with demonstrated ability to debug complex incidents spanning Kubernetes and cloud networking.”

“TSE with hands-on experience troubleshooting customer-reported data issues across APIs and SQL, coordinating with engineering on hotfixes, and translating risk to non-technical stakeholders. Has supported application security workflows using Veracode by generating reports, driving remediation via Jira, and tracking exposure metrics; also assisted customers with SSO setup (client ID/secret).”

“Full-stack engineer who built an end-to-end low-code/no-code IDE for creating AI/ML workflows for industrial IoT sensors using Next.js/TypeScript and NestJS microservices. Focused on scaling high-volume sensor dashboards—improved UX and performance via WebSockets, debouncing, pagination, and API payload reduction—validated with profiling tools and user feedback in a startup environment.”

“Full-stack engineer with strong production ownership: built and operated a real-time transaction monitoring/fraud-alerting system using Java Spring Boot, Kafka, Docker, and AWS with CI/CD. Demonstrates metrics-driven operations (latency, stability, consumer lag, true/false positives) and reliability patterns for integrations (idempotency, retries/backoff, DLQs, reconciliation/backfills), plus modern React/TypeScript + Node/Postgres architecture experience.”

“Backend/data engineer who builds Python (FastAPI) data-processing API services for internal analytics/reporting, emphasizing modular architecture, async performance tuning, and reliability patterns (health checks, retries, observability). Also migrated legacy on-prem ETL pipelines to Azure using ADF/Data Lake/Functions and implemented a near-real-time ingestion flow with Event Hubs plus watermarking to handle late events and deduplication.”

“Deployed a real-time LLM-driven call center summarization and agent-assist platform at Fifth Third Bank, combining transformer models (BERT/GPT) with FastAPI inference on AKS and vector storage (ChromaDB/PostgreSQL). Emphasizes production-grade reliability (autoscaling, CI/CD, monitoring) and measurable evaluation (A/B testing), and translates model outputs into business-facing Power BI insights for call center leadership.”

“Frontline support engineer in IT infrastructure monitoring (Micro Focus/HPE, now OpenText) who evolved into a hybrid support/TAM role. Experienced advising security-conscious customers (government/banking) on TLS upgrades and vulnerability response, coordinating dev and sales to meet regulatory deadlines while providing practical interim mitigations and clear customer communications.”

“Customer-facing technical professional with experience spanning engineering and product who advises on application security tradeoffs (threat modeling, API/auth risks, SOC2 mapping) and drives pragmatic remediation plans. Hands-on with Kubernetes/CI-CD agent integrations, secrets management, and log-driven troubleshooting; documented and escalated complex customer environment issues and reported a 40% reduction in bug reporting through workflow automation.”

“Audio/music editor and mixer with Symphony Space promotional work (e.g., Uptown Showdown, Selected Shorts), focused on shaping emotion and pacing through tempo automation, tension-building harmonic choices, and precise cut-to-music timing. Pro Tools certified (Institute of Audio Research) with hands-on mixing workflows across Logic, Reason, and Cubase, and experience iterating based on commercial/producer feedback.”