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Alexander Churchill
Executive Talent Acquisition & Workforce Operations Leader specializing in global hiring
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About
Talent/Recruiting Operations leader who ran a 450–600 person multi-region org (USA/MX/Colombia) with end-to-end ownership of SLAs, capacity planning, funnel metrics, ATS/CRM, compliance, bench, and renewals. Known for high-impact operational redesigns—revamped sales comp to lift EBIT and built a CX function that improved renewals by 10% in 12 months (~$7M). Also drove a Slack-first AI workflow strategy that cut complex RFP turnaround from weeks to minutes.
Experience
Key Strengths
- Led large multi-region talent/recruiting org (450–600 people) across USA, Mexico, and Colombia
- End-to-end ownership of recruiting ops levers (SLAs, intake, capacity planning, funnel metrics, ATS/CRM, compliance, pay bands, bench, renewals/redeployment)
- Redesigned sales commission structure; achieved ~2-point improvement across entire book of business and improved EBIT
- Built CX team to take over book of business; improved renewal rate from 41% by 10% in 12 months (~$7M revenue impact) with 65% target
- Strong cross-functional change leadership (modeled impacts, re-banded salaries, communicated 1 quarter ahead, 1:1 stakeholder management with sales; partnered with Finance and HR)
- Implemented Slack-first AI interface strategy (vs. Salesforce-native) with rapid adoption across Sales/Legal/Marketing
- Dramatically accelerated complex RFP workflow (global rate card for Mondelez) from 2–4 weeks to ~10 minutes using Slack/enterprise data access and structured review flow
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