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apparao metta
Director-level QA Engineering Manager specializing in cloud platform quality & reliability
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AWS engineering manager leading delivery for an end-to-end encrypted communications product (calling/messaging/screen sharing), including shipping read receipts with full design/engineering/QA ownership. Demonstrated strong customer-driven problem solving (offline/mission users enrollment via admin one-time codes with account allowlisting) and reliability improvements (data retention bot crash RCA, monitoring/notification, and high-volume test simulation).
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Key Strengths
- Engineering manager ownership of end-to-end feature delivery (design through QA) for encrypted communications app
- Strong stakeholder collaboration with TPM/Product and direct customer iteration to refine ambiguous requirements
- Pragmatic tradeoff management (scoped a unique enrollment solution via customer allowlisting to avoid broad impact)
- Reliability leadership: diagnosed and fixed production crashes, added customer-facing crash notification/monitoring, and improved test realism with high-volume simulation
- Improved delivery speed via risk-based testing and release change-log reviews instead of full regression every release
- Coaching-driven people management using structured weekly 1:1s and targeted feedback to improve code review quality
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