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Ben Kleiman
Executive product leader specializing in AI, data platforms, and national security
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About
Head of Product at Bitly who built the company's Trust & Safety strategy and led a patent-pending abuse-detection platform that intercepted over 700 million harmful clicks. Also launched Bitly Assist, an LLM-powered assistant designed around human control and workflow integration, showing unusual depth in both AI product strategy and high-stakes safety/governance.
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Key Strengths
- Led Bitly's patent-pending abuse-detection platform end-to-end
- Built a four-pillar Trust & Safety strategy spanning detection, partnerships, and public engagement
- Strong policy-first product judgment in high-risk environments
- Deep cross-functional leadership across CEO, CPO, CTO, CLO, and CMO
- Scaled abuse prevention impact to intercept over 700 million harmful clicks by end of 2025
- Shipped LLM-powered product workflows embedded into core product actions
- Human-centered AI product design with explicit user confirmation and opt-out controls
- Strong UX judgment informed by user research and mental models
- Structured decision-making under technical, business, and organizational constraints
- Built and aligned PM teams around shared outcomes instead of siloed feature ownership
- Stood up net-new product analytics and data products teams
- Good restraint in AI deployment where accuracy and user harm risks were unacceptable
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1 publication
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