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Hardi Shah
Junior Software Engineer specializing in distributed systems, DevOps, and observability
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About
Built and launched a verified listings system for Burrow (student subleasing) after interviewing ~50 students about scam/fake listing concerns; chose a lightweight .edu-based verification approach to ship fast and then iterated with badges and clearer details, reducing churn from 15% to 7%. Also ran an LLM A/B test for auto-generating listing descriptions and improved trust/accuracy by updating prompts to prevent hallucinated details.
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Key Strengths
- Owned and shipped verified listings feature end-to-end for a student subleasing platform
- Customer discovery via ~50 student interviews to identify scams/fake listing pain point
- Pragmatic tradeoff decisions (simple in-house verification vs third-party like ID.me) to ship quickly
- Post-launch iteration based on feedback (verification badges, clearer listing details)
- Measured impact with engagement metrics; reduced churn from 15% to 7%
- Designed an LLM evaluation loop and improved output accuracy by tightening prompts to predefined fields
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