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Hycent AJAH

Mid-level Customer Success & Strategic Accounts Manager specializing in enterprise retention and expansion

New York, NYMBA Intern, Customer Success/ Account Manager10 years experienceMid-LevelCustomer SuccessConsultingSaaS
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Experience

MBA Intern, Customer Success/ Account ManagerEvolette LLC
Consultant, Customer Success & Strategic AccountsStears Inc
Consultant, Client Success & Strategic PartnershipsPolicy Vault
Consultant, Strategy and AnalyticsZHAW School of Management and Law
Economic AnalystMonatech Nigeria Limited

Education

Cornell University – Johnson Graduate School of Managementmaster, Business Administration (2025)
University of Uyobachelor, Economics (2015)

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Contact

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Languages

English

Skills

Account ManagementAccount Growth PlanningAccount Health MonitoringAdoption StrategyA/B TestingAnalyticsBusiness Development StrategyChurn ReductionClient Lifecycle ManagementClient RetentionConsultative SellingContract NegotiationCRM Workflow OptimizationCustomer Focus GroupsCustomer Health Dashboards