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Joseph Dowden
Director-level HR Business Partner specializing in org transformation and talent strategy
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About
HR/People operations leader with global scale experience supporting a 600+ person customer success org across US/EMEA/APAC, including 500+ compensation reviews and employee relations/investigations. Led a major transformation moving 75 employees into sales-compensated roles to improve retention and customer outcomes, and partnered with senior leaders on pay equity/eligibility work resulting in $34K in retro bilingual premium payments plus leader training for consistent application.
Experience
Education
Key Strengths
- Supported a 600+ person global customer success organization across US/EMEA/APAC
- Led 500+ compensation reviews including job evaluations and peer review inputs
- Drove organizational transformation moving 75 employees into sales-compensated roles to address churn/retention
- Handled employee relations and investigations
- Implemented data-driven onboarding/offboarding operations for US management employees (led a team of 5)
- Partnered with senior leaders to standardize bilingual premium pay eligibility and delivered $34,000 in retro payments
- Developed and delivered leader training to improve consistency and perceived pay fairness
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