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Mayukha Nuguri
Mid-level Technical Support Engineer specializing in enterprise SaaS and cloud platforms
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About
Customer-facing platform support professional focused on application security and reliability for SaaS integrations, with hands-on experience troubleshooting API auth failures and data update issues using Linux/app/DB logs, SQL, and monitoring. Demonstrates strong security fundamentals (least privilege, TLS/access controls, credential rotation) and can design secure AWS agent integrations while also supporting Azure containerized REST API deployments via CI/CD.
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Key Strengths
- Diagnoses integration/authentication issues via log and configuration analysis
- Applies least-privilege and credential-rotation practices to remediate security issues
- Tailors security communication for technical vs. business stakeholders
- Troubleshoots data pipeline/dashboard issues using app + DB logs and SQL to find locking/long-running transactions
- Produces high-signal incident documentation (timestamps, log snippets, session outputs) and escalates with clear next steps
- Manages multiple concurrent customer onboardings with risk/dependency tracking in Salesforce and proactive status updates
- Designs secure AWS agent/scanning integrations (dedicated IAM roles, private subnets, SGs, VPC endpoints, IaC, iterative permission tightening)
- Improves API integration reliability with timeouts, retries, structured logging, and monitoring
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