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Melanie Gittiban
Executive Healthcare Operations Leader specializing in AI-enabled value-based care
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About
Operations leader with deep healthcare delivery experience who joined a struggling VC-backed company and helped architect a full strategic pivot away from a fragmented home care LTSS agency model into a scalable chronic care telehealth/value-based care platform. Designed the end-to-end virtual care operating model (clinical team structure, triage/escalation workflows, EHR/RCM/call center ops) and rebuilt performance management around leading indicators to help leadership steer scaling decisions.
Experience
Education
Key Strengths
- Led a major strategic pivot from a home care LTSS agency model to a scalable chronic care telehealth/value-based care platform
- Built a full virtual-care operating model (care team structure, staffing, workflows, pathways, documentation, communication loops)
- Implemented performance management with leading-indicator KPIs (outreach, care gap closure, patient/caregiver engagement)
- Stood up core operational functions for virtual care (EHR workflows, call center/outreach, engagement, RCM, state-specific practices)
- Systematic operational diagnosis using workflow/SOP mapping, frontline listening, and operational data to find handoff/failure points
- Effective executive advising: translates operational complexity into decision frameworks (operating rhythms, capacity and unit cost models) and dashboards
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