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Mency Lobo
Senior UX Designer & Researcher specializing in AI-powered healthcare products
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UX/Product Designer with experience redesigning a complex enterprise Video Management System (VMS), focusing on the configuration experience—improving flows with dashboards while modernizing UI without breaking legacy users’ mental models. Uses field observation, UX audits, and extensive user testing, and collaborates closely with engineers (HTML/CSS/JS familiarity) to ensure feasibility—e.g., pivoting notification designs from push to widgets based on technical constraints.
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Key Strengths
- End-to-end redesign of complex enterprise Video Management System (VMS) configuration experience
- Balances modernization with legacy user familiarity/mental models
- Extensive user testing with legacy users to validate interaction model
- Translates field workflows into product improvements via observation + UX audits
- Early stakeholder involvement for prioritization and ideation; communicates in user-first language
- Pragmatic prototyping approach (Figma for flows; higher-fidelity developed prototypes for detailed interactions)
- Strong cross-functional collaboration with engineers; validates feasibility via tech stack discussions and technical documentation
- Adapts designs based on technical constraints (pivoted from push notifications to widgets)
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