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Niyati Naik

Senior Customer Success & Implementation Leader specializing in regulated SaaS onboarding

Frisco, TXImplementation Team Lead11 years experienceSeniorSaaSTechnologyCustomer Success
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About

Application security and customer-facing delivery professional with deep experience in eCourt/public portal modernization, protecting sealed records and PII under statutory constraints. Has led threat modeling, phased remediation/risk acceptance to hit legislatively mandated launch dates, and implemented SAST/DAST/SCA programs in CI/CD on AWS/EKS with strong observability-driven troubleshooting and stakeholder alignment.

Experience

Implementation Team LeadJournal Technologies
Senior Implementation ConsultantJournal Technologies
Implementation ConsultantJournal Technologies
Senior Systems AnalystJournal Technologies
Software Support EngineerNodus Technologies

Education

Louisiana State Universitybachelor, Computer Science
Baton Rouge Community Collegeassociate, Computer Science

Key Strengths

  • Translates technical AppSec findings into statutory, reputational, and operational risk for leadership
  • Leads structured threat modeling and prioritizes remediation to meet fixed launch deadlines
  • Implements end-to-end AppSec tooling (SAST/DAST/SCA) integrated into CI/CD with triage workflows
  • Builds engineering buy-in by piloting tools in report-only mode and tuning to reduce false positives/alert fatigue
  • Strong production troubleshooting using logs, APM traces, and infra metrics to isolate root cause quickly
  • Designs secure AWS scanning/agent integrations with least-privilege IAM, private networking, and reduced blast radius
  • Program management for multiple concurrent onboardings using phased plans, RAID logs, and transparent stakeholder alignment

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Contact

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Languages

English

Skills

Customer Success ManagementCustomer OnboardingCustomer ImplementationImplementation ManagementProgram ManagementProject ManagementWorkflow DiscoveryRequirements GatheringRequirements TranslationTechnical Requirements DocumentationRisk IdentificationStatus ReportingStakeholder ManagementExecutive CommunicationCross-Functional Collaboration