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Raymond Otero
Director of Customer Experience & Success specializing in regulated cloud and agentic AI transformation
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About
Founder of a self-funded side advisory (e-Regency Advisory Services LLC) focused on helping early- and growth-stage technology companies improve customer experience, modernize cloud platforms, and build customer success/operations strategies leveraging AI. Has worked closely with founders and startup leadership teams and has supported companies as they prepared for or pursued funding, bringing a pragmatic, operationally disciplined approach to validating and scaling new ideas.
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Key Strengths
- Advised early-stage and growth-stage tech companies on CX, cloud modernization, AI adoption, and customer success
- Hands-on experience supporting startups through early growth stages including preparing for or pursuing funding
- Disciplined, pragmatic approach to idea evaluation (pain-point focus, timing, enabling technology, guerrilla testing)
- Experience building and operating a self-funded advisory LLC with recurring month-to-month client engagements
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