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Teresa Lee
Mid-level Workforce Management & Salesforce Administrator specializing in call center operations
Plymouth Rock AssuranceNortheastern UniversityWoodbridge, NJ4 Years ExperienceMid Level
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Experience
Workforce Management AnalystPlymouth Rock Assurance · Dec 2021 – Jul 2025
Salesforce Business AdministratorPlymouth Rock Assurance
IT Service-Desk Co-opDeckers Brands · Jan 2020 – Jul 2020internship
CRM Data Analyst Co-opState Street Global Advisors · Jan 2019 – Jul 2019internship
Vice PresidentNortheastern Hall Council · Sep 2018 – May 2019
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Education
Northeastern Universitybachelor, Business Administration (Concentration: Management Information Systems; Minor: Psychology) (2021)
Skills
Microsoft ExcelGoogle WorkspaceSalesforceTableauSQLServiceNowRole-Based Access Control (RBAC)ReportingData IntegrityRoot Cause AnalysisAvaya Platform (Verint)Avaya CMSMicrosoft VisioSalesforce LightningSalesforce Lightning Flows
Languages
English
Certifications
Salesforce Trailhead Security Specialist Superbadge
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