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Teresa Lee

Mid-level Workforce Management & Salesforce Administrator specializing in call center operations

Woodbridge, NJWorkforce Management Analyst4 years experienceMid-LevelInsuranceFinancial ServicesInformation Technology
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Experience

Workforce Management AnalystPlymouth Rock Assurance
Salesforce Business AdministratorPlymouth Rock Assurance
IT Service-Desk Co-opDeckers Brands
CRM Data Analyst Co-opState Street Global Advisors
Vice PresidentNortheastern Hall Council

Education

Northeastern University, D’Amore-McKim School of Businessbachelor, Business Administration (Concentration: Management Information Systems; Minor: Psychology) (2021)

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Contact

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Languages

English

Skills

Avaya Platform (Verint)Avaya CMSMicrosoft ExcelGoogle WorkspaceMicrosoft VisioSalesforceSalesforce LightningSalesforce Lightning FlowsSOQLApexVisualforceTableauSQLServiceNowServiceNow Asset Management