.png){kind=logo}
William Smith
Senior Customer Success & Enterprise Account Leader specializing in SaaS implementations
Connect with William
William already has a relationship with Reval, so a warm intro from us gets a much better response than cold outreach.
Recommended
Already have an account?
About
Customer Success/Account Management leader with deep enterprise SaaS implementation experience, including end-to-end ownership of a Fortune 500 rollout across 800+ locations. Known for rescuing high-risk onboardings through hands-on data remediation and executive stakeholder governance, driving measurable improvements in NPS/CSAT, ticket volume reduction, and major adoption/expansion. Also led cross-functional, accelerated POS integrations (including early Toast POS) to meet tight POC deadlines and enable full-location deployments.
Find your next great hire
Our AI agents source, screen, and vet candidates for your open roles. Get qualified candidates within 48 hours.
Key Strengths
- Turned around a Fortune 500 enterprise onboarding by creating a measurable remediation plan (10 locations/week; 90 POC locations in 12 weeks)
- Improved customer health metrics post-turnaround (NPS increased; support tickets reduced from ~6/week to <2/week)
- Drove significant adoption gains (product usage tripled for ~75% of locations within 6 months)
- Expansion/upsell execution after stabilization (added scheduling module; expanded deployment beyond original contract scope)
- Executive-level stakeholder management with structured communication (weekly stakeholder meetings, prioritized issue tracking, clear timelines)
- Handled competing high-priority accounts without CSAT/NPS decline (closed ~95% of open tickets during a P1-heavy week by delegating effectively)
- Led a new POS integration under aggressive timeline (Toast integration delivered with 7 days to spare; enabled full rollout)
Like what you see? We'll introduce you to William directly.
Experience
Education
Skills
Languages
Interested in William?
We'll personally introduce you - no strings attached.
Build your dream team with Reval
Our AI agents source, screen, and vet candidates for your open roles. Get qualified, high-intent candidates on your desk within 48 hours.
Discover more candidates like William
Search across thousands of pre-screened, high-quality, high-intent candidates on Reval.
Search Talent